How do I book a resort or hotel and when is my booking confirmed?
Please follow the steps mentioned in the section How to book in the menu.
Are the rates per room or per person and is breakfast included? The rates mentioned are per room/bungalow per night. Whether breakfast is included and the charges for extra beds and/or persons are subject to the resort or hotel policy and mentioned under the booking details and restrictions.
Is there a minimum stay? This is depending on the policy of the resort. Most resorts and hotels require a minimum stay around Full Moon, Christmas or New Year. Note the applicable booking restrictions per resort below the price table.
What is your cancellation policy? Refunds are depending on the policy of each individual resort. In most cases cancellations are only possible at least 1 month prior to check-in date. The administration fee of 500 baht (€10) is on no account refundable.
PAYMENT
Can I pay with a credit card?
Yes
What other methods of payment do you accept?
You can choose to pay by using a PayPal account or by credit card. Using Paypal is easy, secure and it is free. PayPal is the largest company handling online payments. Signing up is simple, you can do so on PayPal's website. A few days after registering when your credit card is validated you can transfer directly into our PayPal account. Our account is listed in the Netherlands, since PayPal doesn’t provide service in Thailand yet.
How exactly do I pay?
To pay the deposit follow the link in our email. You will be directed to PayPal. Fill in the amount of deposit as mentioned in our email and click "Update Totals". After that you can choose to log in to your PayPal account or to pay by credit card. The credit card option is mentioned on the bottom left.
How do you know that the payment is coming from me?
The email address you provide while paying makes it possible for us to link the payment to your booking. If you want you can also enter your bookings number as stated in our email (something like "1234-ABC") so we can link the payment to your reservation.
Is it secure to pay online? Paying through PayPal (either with an account or just with a credit card) is very easy and secure. PayPal automatically encrypts your confidential information in transit from your computer to theirs using the Secure Sockets Layer protocol (SSL) to encrypt all confidential information. If you want to know more please check Paypal's website.
What currencies do you accept payment in? Our prices are listed in Thai Baht (THB) but payments will in general be made in Euros. When converting the total amount into Euros we will calculate the currency rate on the day we will send you our e-mail stating the the total costs. Click here for a currency converter
I encounter problems trying to pay, what can I do?
In case you encounter problems with opening the payment link or you can not pay by credit card without signing up for PayPal, please try another browser program. It can help to clear the cache of your browser. If you encounter problems and don't know what to do, please send us an email. We will then email you a solution and we will keep the room(s) a bit longer for you.
PRIVACY
What do you do with my personal data? We only collect some identifying information about you to handle your booking as good and quickly as possible. We have the utmost respect for your privacy and security and will therefore never disclose, distribute or sell this information to any third party.
GENERAL
Why book with Phanganresorts.com?
We offer a clear listing of good quality accommodation, the best rates, a personal approach, tailor made advice on request, secure online payment and no hidden charges. We only charge an administration fee of 500 Thai baht to cover our expenses.
Why is Phanganresorts.com independent? We don’t accept any payment from the resorts in exchange for a listing. We only add resorts that meet our quality standards. Because we live here we can provide you with honest and unbiased information.
How can I send feedback?
Any remark or complaint regarding the resort should be notified to the resort during your stay to give them opportunity to rectify the situation. Should you still have comments about your stay (good or bad), please let us know by e-mail We are continuously trying to improve our selection of resorts so your feedback will be highly appreciated.
Is Phanganresorts.com liable for the information on this website? The information about the resorts is compiled from information provided by our customers, the resorts, locals and our own experience. We publish such information in good faith, based on the information provided. However things can always change and no liability of any nature or kind whatsoever can be accepted by us in the event that the information provided turns out to be inaccurate or in error.
What are the terms and conditions of booking through your website? For the terms and conditions see: Terms & Conditions
CONTACT
How can we contact you?
We are an online agency and because of global time differences we prefer to stay in touch with our customers by email. You can always email us at
We aim to answer all emails within 24 hours. In case of emergency you can email us for our telephone number.
PhanganResorts.com, 113/3 Moo 1 Thong Sala, Koh Phangan, 84280, Suratthani, Thailand
A Stranded International Co. Ltd. company, registered in Suratthani according to the Thai Civil and Commercial Code nr: 0847354807152
